The ultimate goal: is to convince people to pick your brand and stick with it instead of switching to a competitor.
How does knowing their journey help?
Helps the business owner:
Have a greater understanding of how your customers are currently interacting and engaging with your brand.
Helps your customer:
Illustrate how your products and services fit into their
1. lives, 2.schedules, 3. goals, and 4. aspirations.
Start Journey Mapping
Find the sweet spot where your customers’ goals and your own goals align.
Identify all of the communication touchpoints in your customer’s journey.
Recognize pain points and moments of delight.
Experience the customer journey yourself.
Visualize your customer journey map.